Complaints Procedure

Please let us know if you are dissatisfied about the way we have dealt with your account.

You can do this by telephoning us and speaking to the person who usually manages your account. If that person is not available one of his / her colleagues will be able to help you. Alternatively you can write to us at Restons Solicitors Limited , Trinity Chambers , 800 Mandarin Court, Centre Park , Warrington , Cheshire WA1 1GG. Please quote our reference for your account which appears on the correspondence you have received from us.

We will investigate any issue you raise fairly and promptly.

We aim to resolve the issue you raise at the earliest possible opportunity or by close of business on the day after you raised it with us.

If this is not possible we will promptly, in writing, confirm to you that we are dealing with the issue you have raised.

We will then keep you informed on what progress we have made with our investigations into the issue you have raised.

At the very latest we will provide, (in writing), our final response within 8 weeks from the date you raised the issue with us.