Regulatory Compliance

All our Clients are regulated by the Financial Conduct Authority (“the FCA”) and naturally require us to demonstrate that regulatory compliance underpins our recovery activities. To achieve that, we have invested heavily in systems, procedures and people.

 All induction and continued staff training is overseen by our Compliance Manager. Core subjects include:-

 

  • Relevant sections of the FCA Handbook with a particular focus on both “Treating Customers Fairly” principles and the Consumer Credit sourcebook.
  • Data Protection.
  • Anti-money laundering measures.
  • Anti-bribery measures.
  • Relevant Codes of Practice – e.g. the Credit Services Association/The Lending Code.
  • Relevant court rules and procedures.

 

Our continued education programme ensures that our staff retain the knowledge they acquired at induction and are kept up-to-date on all relevant developments.